Frequently Asked Questions

1. What makes this pet water fountain different?

The fountain combines a 4L water tank, food-grade 304 stainless steel, built-in UV-C, and washable nano-silver ceramic filtration.

Its 4000mAh rechargeable battery provides 60 days of cordless operation, while 360° motion sensing activates water flow when your pet approaches. Three operating modes let you choose sensor-activated, timed, or continuous flow.

The detachable design makes cleaning easy, with a 5-second ceramic-filter rinse and a 10-second fountain-body rinse.

2. What comes with my fountain?

Your bundle includes:

• Pet Water Fountain with Water Tank × 1

• Stainless Steel Drinking Tray × 1

• Cordless Sensor and UV-C Pump Module × 1

• Filter Tray × 1

• Washable Nano-Silver Ceramic Filter × 1

• Type-C Charging Cable × 1

• User Manual × 1

• FREE Extra Washable Ceramic Filters × 5

You receive 6 ceramic filters in total: 1 included with the fountain plus 5 FREE extras.

3. What is included in the $39.90 promotional offer?

The offer includes the $99 fountain for $39.90, plus 5 extra washable ceramic filters FREE, valued at $75.

The complete bundle has a combined value of $174, giving you approximately 77% savings.

The complimentary filters may appear as one 5-pack in your cart or order summary. A quantity of 1 for that pack means five individual filters, and the qualifying gift pack is fully discounted.

4. How long does each ceramic filter last?

Each washable ceramic filter lasts 6–12 months with proper care.

Your bundle includes 6 ceramic filters, providing 3–6 years of ceramic filter supply when used one after another, without additional ceramic filter purchases during that supply period.

Rinse and reuse each filter instead of replacing disposable filter pads every month.

5. Do I need to buy disposable filter pads every month?

No. The fountain uses a washable nano-silver ceramic filter instead of monthly disposable cotton filter pads.

Each ceramic filter provides 6–12 months of use. With 1 standard filter and 5 FREE extras included, your bundle provides 3–6 years of ceramic filters at no additional filter purchase cost.

6. How do I clean the fountain and ceramic filter?

The washable ceramic filter rinses clean in 5 seconds, without the slimy disposable cotton pads used in conventional fountains.

The detachable pump and removable tank and tray make the fountain easy to take apart for a 10-second rinse, with no hard-to-reach slimy corners.

Rinse the washable components with clean water when refreshing the fountain. Detach the electrical module before cleaning and keep the charging port and electrical connections dry.

7. Does the fountain need to stay plugged in?

Sensor and timed modes support cordless operation, so the fountain does not need to remain plugged in while using those modes.

Continuous flow mode requires plug-in power to provide a 24/7 stream.

Use the included Type-C cable to recharge the battery.

8. How long does the battery last?

The built-in 4000mAh rechargeable battery provides 60 days of cordless operation in the supported sensor or timed modes.

This gives you flexible placement without a power cord running to your pet’s drinking area.

The 60-day battery runtime is separate from the water supply. Check the water level and refill as needed.

9. How long does a full tank of water last?

The 4L tank provides up to 15 days of water, depending on your pet’s drinking needs and the number of pets using the fountain.

The visible water-level window makes monitoring easy. Blue indicates the normal/full-water status, while red indicates that a refill is needed.

The fountain also includes automatic shut-off when the water level becomes too low.

10. How do the three operating modes work?

Sensor Mode: The 360° sensor detects your pet approaching from approximately 5 feet, or 152 cm, and activates water flow.

Timed Mode: Water flow activates at 15-minute intervals.

Continuous Mode: Water flows continuously for a 24/7 stream while connected to power.

Sensor and timed modes support cordless use. Only continuous mode requires the fountain to stay plugged in.

11. How quiet is the fountain?

The fountain operates at approximately 25 dB, providing gentle water flow for quiet use in bedrooms, living rooms, and other household spaces.

Its low-noise design allows your pet to drink without the loud pump noise associated with many conventional fountains.

12. What water should I use?

Fill the fountain with fresh drinking water suitable for your pet.

Refresh the water as needed and check the water-level window regularly. If the indicator turns red, refill the tank before continuing use.

13. What benefits do the UV-C, ceramic filter, and stainless steel provide?

The fountain combines built-in UV-C, nano-silver ceramic filtration, and food-grade 304 stainless steel for the whole-system sterilization benefits shown on the product page.

The advertised benefits include 99.9% bacteria-free steel and stopping cat chin acne.

Its flowing-water design encourages cats to drink 3 times more water daily, supporting the advertised benefits of preventing kidney stones and avoiding associated veterinary expenses.

14. What if my cat does not use the fountain?

Place it in a calm, accessible location and let your cat explore the three flow modes.

Your purchase includes a 30-day risk-free home trial from delivery. If your cat does not like it, you may request a return even after opening the package, adding water, and allowing normal trial use.

We cover approved U.S. return shipping with a prepaid return label.

15. How do I place an order?

Select the fountain bundle and review the included items and free filters.

Proceed to checkout, enter your delivery details, choose an available payment method, and review the total before completing payment.

An order confirmation will be sent to the contact details provided at checkout.

16. What currency and payment methods do you accept?

U.S. orders are priced and charged in U.S. dollars, or USD.

Available payment methods are displayed at checkout. Any applicable taxes and the final order total are shown before payment.

17. Where does my order ship from?

U.S. fountain orders ship from our U.S. warehouse.

Your order includes free standard U.S. shipping, with no minimum purchase required.

18. When will my order be dispatched?

Orders are dispatched within 24 hours after payment is confirmed.

Dispatch means your package has been handed to the shipping carrier. The 24-hour commitment refers to dispatch, not delivery.

If we cannot meet this commitment, we will notify you and offer the choice to wait or cancel the unshipped order for a full refund.

19. How long does delivery take?

Standard U.S. delivery typically takes 3–5 business days after dispatch.

Business days are Monday through Friday, excluding U.S. public holidays.

Alaska, Hawaii, U.S. territories, and other non-contiguous destinations may require additional transit time. Delivery dates are estimates.

20. Is U.S. shipping free?

Yes. Standard shipping is free on U.S. orders, with no minimum purchase requirement.

If fulfillment requires separate parcels, we do not add an extra standard shipping charge.

For a destination outside the United States, contact us before ordering to confirm availability, delivery estimates, and charges.

21. Will I pay taxes or import duties?

Applicable U.S. sales taxes, if any, are displayed at checkout before payment.

Orders shipped domestically from our U.S. warehouse to U.S. destinations should not require import-duty payment upon delivery.

If a carrier requests an unexpected charge, contact us with the notice so we can investigate.

22. How can I track my package?

We send a shipping confirmation with tracking details after dispatch.

Tracking may take 24–48 hours to show its first carrier update. This update period is separate from our 24-hour dispatch commitment.

Check your spam folder if you cannot find the shipping confirmation, or contact customer support with your order number.

23. What if dispatch or delivery is delayed?

If we cannot dispatch within the promised 24 hours after confirmed payment, we will notify you and provide a revised estimate when available.

You may agree to wait or cancel the unshipped order for a full refund.

For an already-shipped package, contact us if delivery is substantially delayed or tracking stops updating. We will investigate with the carrier and arrange a replacement or refund for a package confirmed lost in transit.

24. What if tracking says delivered, but I cannot find the package?

Check your delivery area, mailbox, reception desk, available delivery photos, and household members.

If the package still cannot be located, contact us with your order number and tracking details.

A delivered scan alone does not end our assistance. We will investigate and arrange an appropriate replacement or refund when the parcel is confirmed lost or misdelivered.

25. Can I change my address or cancel my order?

Contact us immediately if you need to correct your address or cancel an order.

We will make reasonable efforts to accommodate your request before dispatch. Once shipped, cancellation or address changes may no longer be possible.

After delivery, eligible fountain purchases can use the 30-day home-trial return process.

26. What is the return window?

You may request a return within 30 days after delivery.

Opening the package, adding water, and letting your pet try the fountain through normal household use do not make it ineligible for return.

Submit your request within the trial period and keep a copy while we provide your return instructions.

27. Can I return it because my cat dislikes it or I change my mind?

Yes. Your cat’s preference and a change of mind are valid reasons for requesting a return during the 30-day home trial.

You do not need to claim that the fountain is defective to request a satisfaction return.

28. Who pays return shipping? Are there any fees?

We pay return shipping for approved U.S. returns, including returns unrelated to a product defect, by providing a prepaid return label.

There is no restocking fee or deduction for normal trial use.

Complete, approved returns receive a refund of the amount paid for the returned purchase, including applicable refundable taxes.

Any proposed deduction for missing items or damage beyond normal trial use will be explained before the refund is processed. A gift’s advertised promotional value is not an automatic deduction.

29. How do I start a return?

Contact customer support using the details on our Contact Information page.

Provide your order number, the name used for the order, and a short explanation of your request.

After approval, we will provide a prepaid return label and instructions.

Empty, clean, and dry the fountain, then pack it securely with its supplied accessories and complimentary filters. Original packaging is helpful but not required.

Do not send a return to an unconfirmed address.

30. When will I receive my refund?

Returned items are normally inspected within 3–5 business days after receipt.

Once approved, we submit the refund to your original payment method and send confirmation.

Your bank or payment provider may require another 5–10 business days to display the funds.

Cancellation refunds for unshipped orders and refunds for confirmed lost packages do not require a physical return inspection.

31. What if my delivery is damaged, defective, incorrect, or incomplete?

Contact us as soon as possible with your order number and a description of the issue.

Photos or a short video can help us resolve the problem. If those are unavailable, we will discuss another reasonable verification method.

For approved claims, we cover any required return shipping and provide an appropriate replacement or refund.

Missing promised accessories or gift filters will be supplied at no additional charge.

32. What warranty is included?

The fountain includes a 1-year warranty beginning on delivery.

If the pump or motion sensor fails during the warranty period under normal household use, we will send you a brand-new replacement fountain for $0.

Other covered manufacturing defects also qualify for a new replacement.

The replacement product, standard U.S. shipping, and any required return shipping are free. No repair or replacement fee applies to a covered claim.

The warranty is separate from your 30-day risk-free home trial.

33. How do I request warranty service?

Contact customer support with your order number and a description of the fault. Include photos or a short video if available.

We will help identify the issue and arrange the covered replacement. If a return is required, we will provide a prepaid return label and instructions.

If the same model is unavailable, we will discuss an equivalent new replacement. If a suitable replacement cannot be provided, we will offer a refund.

34. How do I contact customer support?

Use the support details on our Contact Information page.

You can send a message at any time. We normally reply within 1 business day, Monday through Friday, excluding U.S. public holidays.

For order, shipping, return, or warranty questions, include your order number so we can assist you more quickly.

35. Where can I find the full policies?

You can review our:

• Return, Refund & Warranty Policy

• Shipping Policy

• Privacy Policy

• Terms of Service

These FAQ answers explain the fountain’s features and purchase commitments. They do not reduce the product promises, included gifts, home trial, free U.S. returns, warranty, or applicable consumer rights associated with your purchase.