Terms of Service

1. Overview

These Terms of Service govern your use of this website and purchases made through it. “We,” “us,” and “our” refer to the seller identified on this website’s Contact Information page.

By using this website or placing an order, you agree to these Terms and the policies referenced here.

These Terms do not override the express product promises, included gifts, delivery commitments, return rights, or warranty advertised for your purchase. Nothing in these Terms limits rights that cannot be excluded under applicable law.

2. Eligibility and Order Information

You must be legally able to enter into a purchase agreement or have authorization from a parent or legal guardian.

You agree to provide accurate and complete information, including your name, email address, delivery address, and payment details.

If you create an account, you are responsible for protecting your login details and notifying us of unauthorized use.

3. Product Descriptions and Advertised Promises

Products will conform to the material specifications, included items, features, and express promises shown in the applicable product listing and promotional images when you purchase.

For the advertised pet water fountain, these include:

• 4L water capacity.

• Food-grade 304 stainless steel.

• Built-in UV-C and washable nano-silver ceramic filtration.

• 4000mAh rechargeable battery and 60-day cordless operation in supported modes.

• 360° motion sensing with an approximate 5-foot, or 152 cm, detection range.

• Sensor, 15-minute timed, and continuous flow modes.

• Approximately 25 dB operation.

• Detachable components for easy rinsing.

• One included ceramic filter plus five complimentary extras with the qualifying bundle.

Continuous flow mode requires plug-in power. Sensor and timed modes support cordless use.

Minor differences in displayed color may result from screen settings or lighting. These display differences do not reduce our obligations regarding advertised specifications, performance commitments, or supplied items.

If you believe a product does not meet an advertised promise, contact us so we can investigate and provide the appropriate remedy.

4. Prices, Currency, and Promotions

U.S. orders are priced and charged in U.S. dollars, or USD.

The price applicable to your purchase is displayed at checkout and recorded in your order confirmation. Applicable taxes and any optional charges must be disclosed before payment.

For the advertised $39.90 fountain promotion, the fountain’s stated regular price is $99, and the five complimentary ceramic filters have a stated value of $75. The complete bundle therefore has a combined stated value of $174, representing approximately 77% savings.

Bundle value and fountain-only regular price are different comparison amounts.

Prices and promotions may change for future purchases. Changes do not retroactively remove an offer or included gift accepted as part of your order.

5. Complimentary Filters and Bundle Contents

The qualifying fountain bundle includes six ceramic filters in total: one supplied with the fountain and five complimentary extras.

The extra filters may appear as one 5-pack in the cart or order summary. A quantity of one for that pack means five individual filters.

The qualifying gift pack is free or fully discounted. If it appears to be missing or incorrectly priced, contact us before payment.

If promised filters or accessories are missing from a delivered order, we will supply them at no additional charge.

Each washable ceramic filter provides 6–12 months of use with proper care. The six supplied filters provide 3–6 years of ceramic filter supply when used one after another, without additional ceramic filter purchases during that supply period.

6. Orders and Payment

Before submitting payment, review your selected items, included gifts, delivery information, and final total.

Submitting an order authorizes the displayed charge to your selected payment method. We send an order confirmation after purchase and shipping information after dispatch.

We may decline or cancel an order because of payment failure, suspected unauthorized activity, unavailable stock, an unsupported destination, or a material listing error.

If we cancel a paid order that we cannot fulfill, we will issue a full refund. We will not substitute a materially different product or charge a higher price without your agreement.

7. U.S. Warehouse and Dispatch

U.S. fountain orders ship from our U.S. warehouse within 24 hours after payment is confirmed.

Dispatch means the package has been handed to the shipping carrier, not merely that a shipping label has been created.

The 24-hour commitment concerns dispatch. It is separate from the business-day calculation used for delivery estimates.

If we cannot meet the dispatch commitment, we will notify you promptly, provide a revised estimate when available, and seek your agreement to the delay.

You may agree to wait or cancel the unshipped order for a full refund. If we cannot fulfill the order or obtain any consent required for a delay, we will cancel and refund the unshipped purchase.

8. Shipping and Delivery

Standard U.S. shipping is free, with no minimum purchase requirement.

Standard delivery typically takes 3–5 business days after dispatch. Business days are Monday through Friday, excluding U.S. public holidays.

Alaska, Hawaii, U.S. territories, and other non-contiguous destinations may require additional transit time. Weather, carrier disruptions, and address issues can affect delivery estimates.

Tracking details are provided after dispatch. The first carrier update may take 24–48 hours to appear.

If an order ships in separate parcels, no additional standard shipping charge applies.

Delivery outside the United States requires separate confirmation of availability, delivery estimates, and charges.

9. Lost, Misdelivered, or Damaged Parcels

Contact us if tracking stops updating, a package is substantially delayed, or a delivery cannot be located.

A carrier handover or delivered scan does not, by itself, end our responsibility to assist you.

For a package confirmed lost in transit or misdelivered, we will arrange an appropriate replacement at no additional charge or a full refund.

If an order arrives damaged, incorrect, or incomplete, contact us with your order details and a description. Photos or video can help; if unavailable, we will discuss another reasonable verification method.

For approved claims, we cover any required return shipping and provide an appropriate replacement or refund.

10. Address Changes and Cancellations

Contact us immediately if you need to cancel an order or correct delivery information.

We will make reasonable efforts to act before dispatch. Once shipped, cancellation, interception, or address changes may no longer be possible.

After delivery, eligible fountain purchases may use the 30-day home-trial return process.

If a customer-provided address error causes a parcel to be returned, any proposed reshipment charge will be explained before you agree to it. You will not be charged for delivery errors caused by us.

11. Thirty-Day Risk-Free Home Trial

Fountain purchases include a 30-day risk-free home trial beginning on delivery.

You may request a return during this period because your pet does not accept the fountain, you change your mind, or you are otherwise dissatisfied.

Opening the package, adding water, and allowing normal household trial use do not make the fountain ineligible for return.

There is no restocking fee or deduction for normal trial use.

Submit your return request within the trial window. Our time spent responding or issuing instructions will not make a timely request late.

12. Free U.S. Returns

We pay return shipping for approved U.S. returns, including returns unrelated to a defect, by providing a prepaid return label.

Before returning the fountain:

• Obtain the return instructions and prepaid label.

• Empty all water, clean the fountain, and let it dry.

• Include the supplied accessories and complimentary filters.

• Pack the items securely and retain your drop-off receipt.

Original packaging is helpful but not required. Suitable protective replacement packaging is acceptable.

Do not send a return to an unconfirmed address or buy return postage without first discussing reimbursement with us.

13. Refunds

Complete, approved returns receive a refund of the amount paid for the returned purchase, including applicable refundable taxes.

Returned items are normally inspected within 3–5 business days after receipt. Once approved, we submit the refund to the original payment method and send confirmation.

Your bank or payment provider may require another 5–10 business days to display the funds.

There are no deductions for ordinary opening, rinsing, cleaning, or normal trial use.

If items are missing or there is customer-caused damage beyond normal trial use, a reasonable, proportionate deduction may apply where permitted. We will explain the basis and amount before processing the refund.

A complimentary item’s advertised value is not an automatic deduction or fixed penalty.

Cancellation refunds for unshipped orders and refunds for confirmed lost packages do not require a physical return inspection.

14. One-Year Limited Warranty and Free Replacement

The fountain includes a 1-year limited warranty beginning on delivery. The seller identified on our Contact Information page is the warrantor.

If the pump or motion sensor fails during the warranty period under normal household use, we will send you a brand-new replacement fountain for $0.

Other covered manufacturing defects also qualify for a new replacement.

The replacement product, standard U.S. shipping, and any required return shipping are free. No repair or replacement fee applies to a covered claim.

Contact us with your order information and a description of the issue. We may suggest reasonable troubleshooting. If a return is required, we provide a prepaid label and instructions.

If the same model is unavailable, we will discuss an equivalent new replacement. If a suitable replacement cannot be provided, we will offer a refund.

The warranty does not cover accidental damage, misuse, unauthorized alteration, or damage caused by use contrary to the supplied instructions. Ordinary consumption of filters is separate from manufacturing defects or a failure to meet an express product promise.

The ceramic-filter supply period is separate from the fountain’s one-year warranty.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

15. Product Use and Care

Use the fountain according to the supplied assembly, operating, charging, and care instructions.

The ceramic filter is designed for a 5-second rinse, and the detachable fountain body and washable components for a 10-second rinse.

Detach electrical components before cleaning and keep the charging port and electrical connections dry.

The 4L tank provides up to 15 days of water, depending on your pet’s needs and the number of pets using it. Battery runtime is separate from water supply.

Check the water level and replenish fresh drinking water as needed. The fountain includes a water-level indicator and low-water automatic shut-off.

16. Privacy and Payment Security

Our Privacy Policy explains how personal information is collected, used, and shared.

Payments are processed through the payment providers available at checkout. Do not send complete card numbers, security codes, or account passwords through customer support.

We use order contact information to provide confirmations, tracking, delivery assistance, and after-sales service.

17. Website Content and Intellectual Property

Website text, designs, logos, images, and other materials belong to us or their respective rights holders.

You may browse and use the website for personal shopping and customer-support purposes. You may not copy, resell, or commercially exploit protected content without permission or another lawful basis.

Purchasing a product does not transfer ownership of intellectual property associated with its design, software, or branding.

18. Reviews and Feedback

Reviews and feedback should reflect genuine experiences and must not contain unlawful, abusive, or misleading material.

By submitting content for publication, you give us permission to display and use it in connection with the store and its products, subject to applicable law and privacy rights.

We will not describe a review as a verified purchase unless that status has been verified. Any disclosed incentive must remain clear when the review is published.

19. Acceptable Website Use

You must not use this website to commit fraud, submit unauthorized payments, impersonate others, distribute malicious software, access protected systems without authorization, or interfere with website operation.

We may restrict access reasonably necessary to address misuse or protect customers.

An access restriction does not remove our obligations for an existing paid order, eligible return, refund, or warranty claim.

20. Errors and Website Availability

We may correct typographical, pricing, or technical errors and update information for future purchases.

If a material error affects an existing order, we will contact you and explain the available options. We will not impose an additional charge or materially different product without your agreement.

Website interruptions may occur. Any statement about website availability does not disclaim the express promises made for products already purchased.

21. Product Promises and Responsibility

The product specifications, performance commitments, included gifts, dispatch promises, home trial, free U.S. returns, refunds, and replacement warranty advertised for your purchase remain effective.

No general website disclaimer overrides those commitments.

Nothing in these Terms excludes responsibility for fraud, product defects, personal injury, or other liability that cannot lawfully be excluded. We do not disclaim implied warranties where doing so is prohibited.

Any remedy or limitation described here applies only to the extent permitted by applicable law.

22. Disputes and Applicable Rights

If you have a concern, contact us with your order details so we can work toward a resolution.

These Terms are subject to applicable U.S. federal law and any mandatory state or local consumer protections that apply to your purchase.

You retain any right available under applicable law to seek assistance from consumer authorities or bring a claim in a court with jurisdiction.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted.

23. Changes to These Terms

We may update these Terms by publishing a revised version on this website.

Updates apply prospectively unless otherwise required by law. A later update will not retroactively reduce the product promises, included gifts, return eligibility, or warranty attached to an existing purchase.

24. Contact and Related Policies

For questions about orders, products, shipping, returns, refunds, or warranty service, use the support details on our Contact Information page.

Messages may be submitted at any time. We normally reply within 1 business day, Monday through Friday, excluding U.S. public holidays.

Read these Terms together with our:

• FAQ

• Shipping Policy

• Return, Refund & Warranty Policy

• Privacy Policy

These documents explain the same purchase commitments. General wording in these Terms does not reduce the specific benefits and protections advertised for your order.