Return, Refund & Warranty Policy

1. Our 30-Day Risk-Free Home Trial

Your fountain includes a 30-day risk-free home trial beginning on the delivery date.

You may request a return within this period if your pet does not accept the fountain, you change your mind, or you are otherwise dissatisfied.

Opening the package, adding water, and allowing normal household trial use do not make the fountain ineligible for return.

There is no restocking fee or deduction for normal trial use.

Submit your return request within 30 days after delivery. Our time spent responding or providing return instructions will not make a timely request late.

2. Free U.S. Return Shipping

We pay return shipping for approved U.S. returns, including returns unrelated to a product defect.

After approval, we provide a prepaid return label and return instructions.

Please use the supplied label. If you cannot use it, contact us so we can arrange an alternative. Do not purchase return postage at your own expense without first discussing reimbursement with us.

3. How to Request a Return

Contact customer support through our Contact Information page and provide:

• Your order number or other information that allows us to locate your purchase.

• The name used for the order.

• A brief explanation of your request.

• Details of any fault, damage, incorrect item, or missing component, if applicable.

We normally respond within 1 business day, Monday through Friday, excluding U.S. public holidays.

Photos or a short video can help us investigate a product issue. If providing them is not practical, we will discuss another reasonable verification method.

4. Preparing Your Return

After receiving your return instructions:

• Empty all water, clean the fountain, and allow it to dry.

• Include the fountain, supplied accessories, and complimentary filters from your bundle.

• Pack everything securely to prevent damage during transport.

• Attach the prepaid return label and follow the instructions.

• Keep your drop-off receipt or carrier acceptance confirmation.

Original packaging is helpful but not required. Suitable protective replacement packaging is acceptable.

Do not send the fountain to an address printed on an outbound package or another unconfirmed address. Use the return address supplied by customer support.

5. Refund Amount and Return Condition

Complete, approved returns receive a refund of the amount paid for the returned purchase, including applicable refundable taxes.

We do not deduct money for opening the package, adding water, ordinary rinsing and cleaning, or your pet trying the fountain through normal household use.

If items are missing or there is customer-caused damage beyond normal trial use, a reasonable, proportionate deduction may apply where permitted. We will explain the basis and amount before processing the refund and give you an opportunity to discuss it.

A complimentary filter pack’s advertised $75 value is not an automatic deduction or fixed penalty.

If we instruct you to keep, discard, or omit an item, it will not be treated as missing.

6. Refund Processing Time

Returned items are normally inspected within 3–5 business days after receipt.

Once approved, we submit your refund to the original payment method and send confirmation.

Your bank or payment provider may require another 5–10 business days to display the funds.

If you have not received an expected refund after these processing periods, contact us with your order and return details.

Cancellation refunds for unshipped orders and refunds for confirmed lost packages do not require a physical return inspection.

7. Damaged, Defective, Incorrect, or Incomplete Deliveries

Contact us as soon as possible if your delivery arrives damaged, contains an incorrect item, does not function properly, or is missing promised components.

For approved claims, we cover any required return shipping and provide an appropriate replacement or refund.

Your qualifying fountain bundle includes 1 ceramic filter with the fountain plus 5 complimentary extras, for 6 filters total.

Missing promised accessories or complimentary filters will be supplied at no additional charge.

Reporting visible shipping damage within 48 hours when possible helps us investigate. A later report does not automatically remove a valid return, warranty, or other applicable right.

8. Order Cancellations and Address Changes

Contact us immediately if you need to cancel an order or correct delivery information.

We will make reasonable efforts to act before dispatch. Once shipped, cancellation or redirection may no longer be possible.

After delivery, eligible fountain purchases may use the 30-day home-trial return process.

If we cannot dispatch within the promised 24 hours after payment is confirmed, we will notify you and offer the choice to agree to a delay or cancel the unshipped order for a full refund.

We will not keep an order delayed indefinitely without your agreement.

9. Lost or Misdelivered Packages

Contact us if tracking stops updating, a package is substantially delayed, or a delivery cannot be located.

A delivered scan alone does not end our assistance.

We will investigate with the carrier. For a package confirmed lost in transit or misdelivered, we will arrange an appropriate replacement at no additional charge or a full refund.

10. One-Year Limited Warranty and Free Replacement

The fountain includes a 1-year limited warranty beginning on delivery. The seller identified on this website’s Contact Information page is the warrantor.

If the pump or motion sensor fails during this period under normal household use, we will send you a brand-new replacement fountain for $0.

Other covered manufacturing defects also qualify for a new replacement.

The replacement product, standard U.S. shipping, and any required return shipping are free. No repair or replacement fee applies to a covered claim.

If the same model is unavailable, we will discuss an equivalent new replacement with you. If a suitable replacement cannot be provided, we will offer a refund.

This warranty is separate from the 30-day risk-free home trial.

11. Warranty Coverage and Exclusions

The warranty covers manufacturing defects and covered failures under normal household use, including faults affecting the pump, motion sensor, battery, or control components.

It does not cover:

• Accidental damage or misuse.

• Damage caused by unauthorized alteration.

• Damage caused by use contrary to the supplied operating or safety instructions.

• Damage caused by immersing electrical components that must remain dry.

• Ordinary wear that does not constitute a defect or failure to meet an express product promise.

A ceramic filter is not excluded from defect coverage merely because it is a consumable component.

The advertised 6–12-month service life per ceramic filter and 3–6 years of supplied ceramic filters remain separate from the fountain’s one-year warranty. Ordinary filter replacement after its advertised service life is not a fountain defect.

Use of a third-party accessory does not, by itself, void the warranty. An exclusion applies only to damage caused by unsuitable equipment or improper use.

12. How to Request Warranty Service

Contact customer support through our Contact Information page with:

• Your order number or proof of purchase.

• A description of the fault.

• Photos or a short video, if available.

We may suggest reasonable troubleshooting to identify the issue.

If a return is required for a covered claim, we provide a prepaid return label and instructions. Do not send the fountain back without these instructions.

A claim submitted within the warranty period remains timely while we review it.

13. Product Promises and Customer Support

This policy does not reduce the express product promises, included gifts, home trial, free U.S. return shipping, or replacement warranty advertised for your purchase.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this policy excludes rights or remedies that cannot be waived under applicable law.

For return, refund, or warranty assistance, use the support details on our Contact Information page.

Messages may be submitted at any time. We normally reply within 1 business day, Monday through Friday, excluding U.S. public holidays.